ARCG

The non-accredited Advanced Responsible Conduct of Gambling (ARCG) training is a requirement for roles with greater harm minimisation responsibilities including:

• Responsible Gambling Officers (RGOs)

AND people in senior operational roles including:

• Club secretaries

• Club directors, (unless they have completed Responsible Gambling Board Oversight training)

• Directors of a company that own one or more hotels, if they have an operational role

• Hotel licensees

• Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)

• Staff who supervise gaming machine operations and RGOs.

‍OR anyone holding an RCG competency card wishing to complete this course for career progression

Note:
If you voluntarily completed your Advanced Responsible Conduct of Gambling (ARCG) course prior to the expiry of your Competency card, your ARCG endorsement will be automatically updated on successful completion of the RCG refresher course *If you hold an electronic Competency card in your NSW App, it will be automatically updated on successful completion of the ARCG Course.

‍Competency cards can be replaced online via Service NSW for an extra fee - for more information ww.service.nsw.gov.au/transaction/replace-an-rsa-or-rcg-competency-card

If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.
To add the ARCG endorsement to your competency card, visit the competency card self-service portal to manage your competency card online. This will incur an extra fee of $45

Note: In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024. This ensures all your competencies are current and expire on the same date.

Included in this course:

The RCG course covers essential compliance requirement for all staff. However, RGOs, gaming supervisors and responsible gambling managers often deal with more complex situations. These can go beyond recognising warning signs or following standard RCG procedures.

Venue leaders need to understand these situations so they can support RGOs and build a strong culture of safe and responsible gambling across their venues.

The ARCG course recognises those challenges. It is designed for people who already understand the responsible gambling basics and need to apply their skills at a more advanced level.

Building on the foundation of the RCG, the ARCG course focuses on:

• managing complex patron interactions in high-intensity situations

• using behavioural models to support decision-making

• making ethical decisions where legislation does not provide clear guidance

• designing and managing harm minimisation systems, including policies, procedures and workplace culture.

• Current Standard RCG competency*

• Photo identification (license or passport)

• Pen and paper to make notes and complete assessment activities

• Comfortable clothing and flat and enclosed shoes for working in the training area